FAQS
SHIPPING & RETURNS
Which countries do you ship to?
We ship worldwide.
Where can I receive my order?
We deliver worldwide and to your preferred address.
When can I expect my order?
All orders take 1-2 working days to be processed at our warehouse before being sent out.
You will receive a shipping confirmation email when your order has been dispatched from our warehouse. This email contains a tracking link for you to follow the progress of your shipment.
Please note that it may take up to 24 hours from the time you received the shipping confirmation email before the link is active.
How much is shipping?
Shipping costs vary according to your location.
How do I track my order?
You will receive a shipping confirmation email when your order has been dispatched from our warehouse. This email contains a tracking link for you to follow the progress of your shipment. Please note that it may take up to 24 hours from the time you received the shipping confirmation email before the link is active.
Please ensure to leave a mobile contact upon checkout, in order to be easily reached by our Customer Care team and our carrier partner as soon as your parcel is on the way to you.
How do I return my order?
If you would like to return your order, please contact us at hola@ceferbsas.com to provide a returning address.
Please remember you have 10 days after receiving you parcel to ask for a return.
Have you received my return?
Please allow us up to 14 days upon receipt of your parcel to complete the process.
You will receive a confirmation email as soon as the refund has been processed. Your refund will consist of the amount you have paid excluding the shipping fee. Your refund will be credited to your paypal account. If you do not receive a confirmation email, please do not hesitate to contact our customer care.
What happens if you don’t receive my return?
You are responsible for your return until the parcel reaches our warehouse, so we would advise you to send it by registered mail or any postage that requires signing upon delivery.
Which countries do you ship to?
We ship worldwide.
Where can I receive my order?
We deliver worldwide and to your preferred address.
When can I expect my order?
All orders take 1-2 working days to be processed at our warehouse before being sent out.
You will receive a shipping confirmation email when your order has been dispatched from our warehouse. This email contains a tracking link for you to follow the progress of your shipment.
Please note that it may take up to 24 hours from the time you received the shipping confirmation email before the link is active.
How much is shipping?
Shipping costs vary according to your location.
How do I track my order?
You will receive a shipping confirmation email when your order has been dispatched from our warehouse. This email contains a tracking link for you to follow the progress of your shipment. Please note that it may take up to 24 hours from the time you received the shipping confirmation email before the link is active.
Please ensure to leave a mobile contact upon checkout, in order to be easily reached by our Customer Care team and our carrier partner as soon as your parcel is on the way to you.
How do I return my order?
If you would like to return your order, please contact us at hola@ceferbsas.com to provide a returning address.
Please remember you have 10 days after receiving you parcel to ask for a return.
Have you received my return?
Please allow us up to 14 days upon receipt of your parcel to complete the process.
You will receive a confirmation email as soon as the refund has been processed. Your refund will consist of the amount you have paid excluding the shipping fee. Your refund will be credited to your paypal account. If you do not receive a confirmation email, please do not hesitate to contact our customer care.
What happens if you don’t receive my return?
You are responsible for your return until the parcel reaches our warehouse, so we would advise you to send it by registered mail or any postage that requires signing upon delivery.